Overcoming Irrational Forces in Work Systems

Are you curious about why some work system engagements go so well and others are so difficult when by all appearances, the presenting issues seem similar? Have you thought about irrational forces at work in human systems and the power those forces have to hijack good thinking? What can a consultant do to help people recognize “emotional process” in the workplace and learn to function better in the face of it?

This is the topic I explored in my dissertation research. I studied how organization development consultants use Bowen theory in their work. I found that consultants who ground their practices in Bowen theory take a different approach and stance than other organization development consultants. The biggest difference is in stance. Consultants who use Bowen theory take a systems perspective and make every effort to remain neutral and stay outside the organization’s emotional process.

Emotional process describes how people respond unconsciously to each other. Murray Bowen, who developed his theory in the mid-20th century believed that awareness of the process, and an effort to engage the “thinking brain” could improve individual functioning. In turn, improved individual functioning makes for better functioning families and work systems.

Following this line of thought, the consultants help their clients become aware of emotional process and support their efforts to come up with thoughtful solutions to their problems. The consultants often engage in coaching to help individuals within an organizational system represent their points of view more effectively with their bosses, their subordinates, and in meetings.

The consultants who use this approach find it effective, especially when they engage with clients who are interested and motivated to learn a new way of thinking about work systems. Based on my research findings, I am developing a reference model for Bowen theory-based organization development consulting. When I have completed the model, I will post the details. In the mean time, get in touch if you would like to learn more.

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About Katherine Kott

Management, organizational effectiveness, and organizational change consultant in the academic sector. Experience working with libraries, museums, archives, and other not-for-profits to manage change and enhance organizational effectiveness. Areas of expertise include meeting facilitation, team building, leadership development, volunteer program development, organizational design, performance improvement, change management, systems thinking.
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2 Responses to Overcoming Irrational Forces in Work Systems

  1. Jim Brazell says:

    Katherine,

    I have enjoyed linking Ron Heifetz’ leadership models with Bowen Theory. I think he presents the decision-making process, with all of of its ambiguity and resistance, in a well-considered manner. I am looking forward to learning more about your work.
    Thank you, Jim Brazell

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