Last week, at a conference, a colleague asked me, “What differentiates your services from those that other consultants offer?” It didn’t take me long to respond.
I pride myself on tailoring services to meet client needs rather than leading with a particular technical solution. Like the organization development consultants I studied in my dissertation research, I use Bowen theory as a framework for my work. Within that framework, in collaboration with my clients, I select other theories and tools to enable us to reach our common goals.
For example, Galbraith’s Star model provides a model for understanding how strategy informs structure and other organizational processes. Appreciative Inquiry provides a way to engage people throughout an organization in creating an aspirational vision for the organization. Technologies such as World Cafe create an environment for large group conversations.
While taking the time to identify theories and tools that fit the client’s situation can delay a project launch, that time is well spent. Finding the best process fit from the start goes a long way towards creating circumstances favorable to a successful engagement.