What does it mean to hold people accountable in the workplace? Must a person be in a position of authority–a manager or a supervisor to hold another person accountable for his or her actions? It is certainly important for people in leadership roles to hold employees accountable for fulfilling their job duties. However, holding people accountable goes far beyond a manager’s responsibility to set expectations with employees about job performance.
Holding people accountable involves a willingness to confront unproductive behavior directly rather than complaining to others about what someone else has done. While it may seem that the culture of an organization is what prevents people from holding each other accountable, culture is formed from the collective action of individuals. If the leader holds individuals responsible for their actions, not by holding them up as examples in meetings, but by talking with them one-on-one about expectations, the culture is likely to shift rapidly. But any member of the organization can contribute to a change in the culture by being direct with colleagues in a firm but respectful way.
Suppose you belong to a work group that has decided to use consensus for decision making. A member of the group who is your peer “checks out” during meetings and does not participate in discussions about important topics. Outside of the meetings, she makes it clear to other colleagues that she does not support the group’s position. How could you hold your colleague accountable for her actions?
What if you started by having a one-on-one conversation with your colleague about your observations? Something like, “I was surprised to learn, after the group meeting that you did not agree with the decision we reached. Is there a way we could adjust our process in the group to make it more clear when we have reached a consensus?” With this approach, you address the individual’s counter-productive behavior and invite her to participate in a solution.